30-Day Free Trial
A 30-day free trial is available for the Core and Creative plans.
However, if you add the Cloud Option, you will not be able to use the 30-day free trial.
Each subscriber can use the 30-day free trial once for either the Core or Creative plan (i.e. not once per plan).
It's not possible to change plans (e.g. from Core to Creative) during the free trial.
You can cancel your subscription at any time.
If you cancel your free trial during the free trial period, your access to the trial plan will end when the free trial period runs out.
After the free trial period ends, you'll be charged the subscription price quoted to you each billing period until you cancel.
If you cancel after the end of your free trial, you'll continue to have access to the plan until the end of your current billing period and you won't be entitled to a refund.
Paid period
You can cancel your monthly or yearly subscription at any time but, if you do this more than 14 days after the start of your subscription, you won't be refunded for any fees you've already paid.
Even if you cancel your subscription, you'll continue to have access to your rekordbox plan until the end of your current billing period.
If you request a refund within 14 days of the start of your subscription, we'll refund you via the payment method you used to purchase your subscription.
To receive a refund, you'll need to apply via the MyCommerce website (https://www.mycommerce.com/shopper-support/) within 14 days of the start of your subscription.
Your access to rekordbox (paid plan) will end within five (5) working days of processing the refund request.
After 14 days from the start of your subscription, you won't be entitled to a refund.
Cancellation
If you decide to cancel your subscription, please visit the following page, which only opens for subscribers.
https://rekordbox.com/en/cancel/
After you cancel your paid plan, you can continue to use it until the date which would have been your next billing date, but you won’t be able to sign up for another plan until that date. If you’d like to switch to another plan instead, please select another plan on the plan page.
If you’ve already cancelled your subscription, you can reinstate it on the plan page.
https://rekordbox.com/en/plan/
For refund requests, complete the application form on the MyCommerce website (https://www.mycommerce.com/shopper-support/).
Changing Plans
If you’d like to change from your current plan to another one, please select the alternative plan on the plan page. Please don’t cancel your subscription first, or you won’t be able to sign up to use the alternative plan until the date that would have been your next billing date.
https://rekordbox.com/en/plan/
If you change your paid plan, the timing of the switchover depends on the plan you select. Please check here for details.
