FAQs
When refusing the sale of alcohol it is good practice to record the details. A refusal log is important because it shows that you are complying with the law for age-restricted products and acts as evidence should you need to prove that you actively enforce the Challenge 25 policy.
When refusing an age restricted product sale, what are some suggested ways to keep the guest from getting upset? ›
If the customer becomes upset, stay calm and be polite. If you become upset, the situation will become more difficult. Explain that it is the federal law that requires you to check identification regarding the sale of age-restricted products.
What is the think 25 ask process? ›
This means if a customer is seeking to buy an age restricted product (of any kind), the staff member should ask themselves the question – 'does the person in front of me look like they might be under the age of 25 years? ' If the answer is yes, then they should ask the person for a valid proof of age.
How do I get past age-restricted content? ›
If you attempt to access age-restricted content or features, and you're asked to verify your age, select Verify. Select Use your ID. Follow the on-screen instructions to agree to ID verification. Follow the on-screen instructions to take a photo of your ID and upload it.
What year to look for when checking ID? ›
don't assume a minor will not show identification if it states he or she is under age. Always check the expiration date. An expired driver's license or identification card is not acceptable ID for purchasing alcohol. Do not subtract to determine if the purchaser is of legal age, add 21 to the year they were born.
What are refusal statements? ›
Direct. Using performative verbs (I refuse) Non performative statement. "No" Negative willingness/ability (I can't./I won't./I don't think so)
When using refusal skills What are 3 things to remember? ›
- step 1 state your process. the first step in resisting negative peer pressure is saying no. ...
- step 2 suggest alternatives. If a peer asks you to take part in an activity that you are uncomfortable with, try suggesting another activity. ...
- step 3 stand your ground.
Explanation: A good behavioral cue that a person is under 21 is non-conformity. This means that the person is not following societal norms or rules that are typically expected from individuals above the legal drinking age.
Is hairspray age-restricted? ›
Solvents include lighter fluid, aerosol air freshener, hairspray, cooker cleaner, glues, tippex thinner. It is illegal to sell substances to persons under 18 if you know or think that the substance or its fumes are likely to be inhaled for the purpose of 'getting high'.
What is the MA/AM technique? ›
MA'AM is: Something polite to call a lady. A technique used when a customer doesn't respond favorable to a denial of sale. Make their day, allow the purchase, argue with the customer and mitigate the circ*mstances.
Challenge 25 is a retailing strategy that encourages anyone who is over 18 but looks under 25 to carry acceptable ID (a card bearing the PASS hologram, a photographic driving license or a passport) if they wish to buy alcohol.
What is the think 21 policy? ›
Under the scheme, customers attempting to buy age-restricted products are asked to prove their age if in the retailer's opinion they look under 21 or 25, even though the minimum age to buy alcohol and cigarettes in the UK is 18.
How do I remove the age restriction on Chrome? ›
Part 4: How to Change Website Permission Settings?
- Step 1: You can access Chrome from your Android device by launching the app.
- Step 2: A button should be labeled "More" on the URL bar's side of the URL bar. ...
- Step 3: Click Site options under "Advanced."
- Step 4: Click the access level for which you wish to make changes.
Legal Compliance: Many industries, such as alcohol, tobacco, gambling, and adult content, are subject to strict age-related regulations. Age verification is a legal requirement to ensure that these products or services are not accessible to minors.
What do the age restrictions mean? ›
Age restrictions act as a guideline for who should use a game, based on the content included. The age categories are '3', '7', '12', '16' and '18'. The number means that the content is suitable for that age and above. There is also a 'Parental Guidance Recommended' category for some apps.
