AP
By KEN SWEET and JAY REEVES - The Associated Press
NEW YORK (AP) — Regions Bank for a second time in a decade was found charging illegal overdraft fees, the government said Wednesday, in a settlement that will require the bank to repay $141 million to customers and pay an additional $50 million in fines.
In an investigation, the Consumer Financial Protection Bureau found that between 2018 and 2021, Regions was charging overdraft fees on some ATM withdrawals as well as some debit card purchases, even after the Alabama-based bank told the customers they had enough funds in their account to cover the transactions.
Further the CFPB found that Regions' executives knew the error in their systems was occurring, but held off making adjustments to their practices until the bank could find ways to replace the revenues lost from the fees. The CFPB said overdraft and non-sufficient funds fees — otherwise known as a bounced-check fee — were roughly 18% of the bank's non-interest income in 2019.
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“Regions Bank raked in tens of millions of dollars in surprise overdraft fees every year, even after its own staff warned that the bank’s practices were illegal,” Rohit Chopra, director of the agency, said in a statement. “Too often, large financial firms make a calculation that continuing to break the law is more profitable than following it. We have more work to do to change this mentality.”
In a statement, Regions said that while it disagreed with the bureau's assessment of their business practices, it was pleased to put the settlement behind it.
“Over a year ago, Regions stopped charging this particular overdraft fee," said Region's Chief Legal Officer Tara Plimpton, in a statement. “We took this action as part of a broader series of enhancements ... (that) include updating the bank’s posting order and transaction processing to give customers a clearer view of the money they have available for making purchases while avoiding fees.”
This is not the first time Regions has been fined for its overdraft fee practices. In 2015, the bureau ordered Regions to refund $49 million and pay a $7.5 million penalty for charging overdraft fees. Those Regions' customers were charged for overdraft when they had opted out of the service.
Copyright 2022 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.
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FILE - The logo for Regions Bank is seen above a branch's entrance in Roswell, Ga., Thursday, May 7, 2009. For a second time this decade, Regions Bank was found charging illegal overdraft fees, the government said Wednesday, Sept. 28, 2022, in a settlement that will require the bank to repay $141 million to customers and pay an additional $50 million in fees.
- John Bazemore - staff, AP
FAQs
How often will regions refund overdraft fees? ›
Regions offers a one-time refund of Paid Overdraft/Returned Item fees charged to your account based on one day's processing. Contact your local branch or Relationship Manager or call 1-800-REGIONS (734-4667) for your fee refund.
How do I get my overdraft fees back from regions? ›Call 1-800-734-4667 to talk to a Regions agent about overdraft fees on your account and ask for a refund. If your first contact attempt does not get the results, you can send a demand letter that outlines the situation for the overdraft and why your fee needs a waiver.
Can you claim overdraft fees back? ›If you've incurred excessive overdraft charges or other bank fees, you could try to reclaim them or come to an arrangement with your bank, especially if you're in financial hardship. Start by talking directly to your bank. If that doesn't work, you might be able to get free help.
Will my bank refund my overdraft fees? ›Some banks may refund an overdraft fee after you contact customer service and explain your situation, especially if you've been a loyal customer and rarely overdraw your account. Other banks might have a formal program that either waives or helps you avoid overdraft fees.
How much does Regions Bank allow you to overdraft? ›When the available balance in your personal account is overdrawn by $5 or less after end-of-day processing, we will not charge you a Paid Overdraft Item Fee for items that post that day.
How many overdraft fees can be waived Regions Bank? ›The new limit on Paid Overdraft Item Fees will be three per day. Early Direct Deposit: By the end of the third quarter of 2022, Regions plans to make consumers' paychecks available up to two days before their regular payday if their employer uses direct deposit2.
How many times can I overdraft my account? ›You can commonly expect banks to charge a maximum of 4 to 6 overdraft fees per day per account, though a few outliers do allow as many as 12 in one day.
What is paid overdraft item fee? ›A paid overdraft item fee may occur when an item is paid and the available balance in your money market or checking account is overdrawn by more than $5 after end of day processing. Keeping track of your balance is the best way to avoid overdrafts.
How long do I have to wait to overdraft my account? ›You can sign up for overdraft protection at any time. However, most banks won't let you overdraft immediately. Many banks will subject you to a waiting period of 7 to 30 days before you can access overdrafts to reduce fraud risk, especially on new accounts.
How do I get my bank charges refunded? ›All you need to do is pick up the phone and call your bank's customer service when you notice the fee. Be polite on the phone and say that you saw the charge and you would like it removed. Most agents will wipe it for you and tell you that they can only do so a limited number of times.
How do I get my bank fees back? ›
Call, Email, or Write a Letter
You can get your bank to refund your overdraft fees by contacting a representative of your bank. By calling, emailing, or writing a paper letter to your bank, your fees can be waived if applicable. Be courteous when contacting them.
The bill limits the number of overdraft fees a consumer may be charged each month and year, and provides that such fees must be reasonable. The bill prohibits an overdraft coverage fee if the overdraft results solely from a debit hold amount that exceeds the actual dollar amount of the transaction.
Can I sue my bank for overdraft fees? ›Yes, you can file a lawsuit against a bank based on their overdraft fees. Consumers should have the ability to sign up for a checking account that offers reasonable and clear bank overdraft fees. A consumer fraud protection lawyer can help assert your rights.
What happens if my bank account is negative for too long? ›If you overdraw an account too many times or let an account stay negative for too long, your bank will likely close the account. Then, the bank can notify a checking account reporting company, which keeps the information on a record about your banking history for as long as seven years.
Does overdraft affect credit score? ›Absolutely. Regularly using an unarranged overdraft can affect your credit rating because it shows potential lenders that you struggle to manage your finances. If you have used an unauthorised overdraft read our guide to improving your credit rating.
Does Regions have overdraft protection? ›Regions has options for the payment of items when your account does not have sufficient available funds — Regions Overdraft Protection and Standard Overdraft Coverage. Both services may be available to eligible customers.
Can you withdraw money if you have a negative balance? ›ATMs that let you overdraft will allow you to withdraw cash even though you don't have enough in your account. Most banks and credit card companies will let you do this but there are usually (high) fees for this service.
Can I overdraft 1000 dollars? ›Your bank might offer you an overdraft line of credit that you can draw against. Say you have a checking account and the bank grants you a $1,000 overdraft limit. That means you can spend all the money in your account, plus up to $1,000 more before the bank will block any further transactions.
What to do when you overdraft your account? ›- Get money in your account ASAP. The important thing to do after overdrawing your account is to get your balance positive again. ...
- Call your bank to request the fees be waived. ...
- Contact the business or person receiving a returned check or transaction.
Yes. Your daily ATM withdrawal limit is $808 on a personal check card.
Who has the best overdraft protection? ›
- Axos Rewards Checking. ...
- Fidelity Cash Management Account. ...
- Betterment Checking. ...
- Wealthfront Cash. ...
- Alliant High Interest Checking. ...
- KeyBank Hassle-Free Account. ...
- Capital One. ...
- Citi®
- SoFi Checking and Savings.
- Alliant Credit Union High-Rate Checking.
- Axos Bank® Rewards Checking.
- Ally Bank Interest Checking Account.
- One Spend.
- Navy Federal Credit Union Free EveryDay Checking.
- Capital One 360 Checking.
Bank of America
You can get your overdrafts immediately. It also has an optional overdraft protection service where you can link your checking account to second savings, checking, or credit card account. That way, you can cover overdrafts more simply.
Can you overdraft Cash App Card? No. Your Cash App Card is prepaid so you have to have the funds in your account to withdraw and spend money. Since Cash App doesn't offer optional overdrafts, you can't get more out of your bank account than your available balance.
What happens if I don't pay my overdraft fee? ›Failure to pay an overdraft fee could lead to a number of negative consequences. The bank could close your account, take collection or other legal action against you, and even report your failure to pay, which may make it difficult to open checking accounts in the future.
What is the difference between overdraft and overdrawn? ›An overdraft is the act of writing a check for more than you have in your account, and being overdrawn is the result of having a negative balance in your account.
What is difference between overdraft and NSF? ›An overdraft fee may be charged by a bank when it temporarily covers transactions that overdraw your account, allowing one or more to clear. An NSF fee, on the other hand, is what some banks impose when they decline payments or the cashing of checks that would bring the account to a negative balance.
What is OD privilege fee? ›What is Overdraft Privilege? Overdraft Privilege allows you to overdraw your account up to the disclosed limit for a fee in order to pay a transaction. The account must be in good standing, and payment of items is discretionary. $33.00 Overdraft Fee per Item.
What to do if a company refuses to refund you? ›- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
If a Refund Policy is not conspicuously posted, the business must offer a refund for any goods returned within 60 days of purchase.
How do you negotiate bank overdraft fees? ›
Make Your Request. Let the bank know that you'd like to have the overdraft fee waived. You can say something like, "I noticed I was charged an overdraft fee on [date] and I'd like to have it removed." It may help to give the bank some background on what led to the overdraft.
Can a bank take your Social Security check for overdraft? ›If the account where your Social Security money is deposited has incurred overdraft fees or account charges, then the bank or credit union can take money out of the account as an offset for those fees owed to it.
Can you freeze your bank account to avoid overdraft fees? ›You can't freeze the fees but keep using the account. You can only make deposits in a frozen account. Most banks have some way of freezing an account to stop fees -- if you quit using the account.
Can you sue a bank for not refunding your money? ›Holding your money and not giving it back when you ask isn't exactly fair. In California, the Unfair Competition Law also lets you sue to stop unfair business practices. And in Texas, the Deceptive Trade Practices Act does the same. Most states have similar laws.
How long can your bank account be in the negative? ›In most cases, banks will close a checking account after 60 days of being overdrawn. Ask your bank about the terms of their overdraft policy to find out the exact length of time your account can remain overdrawn.
Can you open a new bank account if you owe another bank? ›If you owe money to another bank, It can stop you from opening a new account. Opening a bank account doesn't hit your credit, but you can still be denied a personal checking account or savings account based on your history with other banks.
Can you open a new bank account if your account is frozen? ›While your account is frozen, we recommend you open an account at another bank. If your paycheque is electronically deposited, notify your employer right away to change your account. Next, you may want to consider filing a consumer proposal or bankruptcy if you are unable to pay the underlying debt on your own.
What is Unauthorised overdraft? ›If you go overdrawn without agreeing this with the bank first, it's called an 'unauthorised' overdraft. This might affect your credit rating and make it harder for you to get a loan in future.
Are most people overdrawn? ›Overdrafts are a widespread problem
2.1 million people were constantly in their overdraft in 2016. Over three quarters (79%) of our clients we surveyed were constantly in their overdrafts in the 12 months before they came to us for advice.
Any recent overdrafts will show on your bank statements. Evidence of chronic overdrafts or use of overdraft protection could be a sign of insufficient income or inability to manage your money. In looking at your banking history and overdrafts, your mortgage lender may decide to decline your application.
Can I overdraft My Regions account at the ATM? ›
We will charge Paid Overdraft Item fees for ATM and everyday (non-recurring) check card transactions paid into overdraft only if you have opted in to Standard Overdraft Coverage for those types of transactions. For more information, please visit any Regions branch or contact us.
Why can't i overdraft my Regions account? ›Regions Bank reserves the right not to pay overdrafts, and they typically refuse this service if your account is not in good standing, you are not making regular deposits, or you have too many overdrafts. Please call customer service at 1-800-472-2265 for more information.
What is paid overdraft item fee? ›A paid overdraft item fee may occur when an item is paid and the available balance in your money market or checking account is overdrawn by more than $5 after end of day processing. Keeping track of your balance is the best way to avoid overdrafts.
How many times does Regions let you overdraft? ›The new limit on Paid Overdraft Item Fees will be three per day. Effective September 12, 2022, we're introducing Early Pay.
How many times can I overdraft my account? ›You can commonly expect banks to charge a maximum of 4 to 6 overdraft fees per day per account, though a few outliers do allow as many as 12 in one day.
How long can your account be overdrawn before they close it? ›In most cases, banks will close a checking account after 60 days of being overdrawn. Ask your bank about the terms of their overdraft policy to find out the exact length of time your account can remain overdrawn.
What to do when you overdraft your account? ›- Get money in your account ASAP. The important thing to do after overdrawing your account is to get your balance positive again. ...
- Call your bank to request the fees be waived. ...
- Contact the business or person receiving a returned check or transaction.
- SoFi Checking and Savings.
- Alliant Credit Union High-Rate Checking.
- Axos Bank® Rewards Checking.
- Ally Bank Interest Checking Account.
- One Spend.
- Navy Federal Credit Union Free EveryDay Checking.
- Capital One 360 Checking.
- Open your Cash App.
- Tap on the Cash App balance (lower left corner)
- Find the “Borrow up to $200” option.
- Tap “Unlock”
- Tap “Scroll to Continue”
- Tap “Continue”
- Select an amount.
- Read the user agreement.
All you need to do is pick up the phone and call your bank's customer service when you notice the fee. Be polite on the phone and say that you saw the charge and you would like it removed. Most agents will wipe it for you and tell you that they can only do so a limited number of times.
What happens if I don't pay my overdraft fee? ›
Failure to pay an overdraft fee could lead to a number of negative consequences. The bank could close your account, take collection or other legal action against you, and even report your failure to pay, which may make it difficult to open checking accounts in the future.
What is the difference between overdraft and overdrawn? ›An overdraft is the act of writing a check for more than you have in your account, and being overdrawn is the result of having a negative balance in your account.